Privacy Policy
1. Introduction
ProOps Technologies LLC ("LifeHub," "Company," "we," "our," or "us") respects your privacy and is committed to protecting the personal information entrusted to us.
This Privacy Policy explains how LifeHub collects, uses, stores, shares, protects, and processes information obtained through:
- The LifeHub mobile applications;
- The LifeHub website;
- LifeHub customer support services;
- LifeHub communications and notifications;
- LifeHub software and applications;
- LifeHub family management tools;
- LifeHub location-sharing features;
- LifeHub document storage features;
- LifeHub AI-powered services; and
- Any related products or services offered by LifeHub
(collectively, the "Services").
Please read this Privacy Policy carefully before using the Services.
By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.
2. Information We Collect
The information we collect depends upon the Services you use, the features you enable, your device settings, and your interactions with LifeHub.
A. Information You Provide Directly
We may collect information you voluntarily provide, including:
Account Information
When you create an account, we may collect:
- Name
- Username
- Email address
- Mobile phone number
- Date of birth
- Password credentials
- Profile photo
- Mailing address
- Billing address
- Subscription information
Family and Circle Information
When you create or manage a Circle, we may collect:
- Names of Circle members
- Contact information for Circle members
- Relationship information
- Profile photos
- Circle permissions and settings
Document Vault Information
When you use the Document Vault, we may collect:
- Uploaded files
- Photos
- Scanned documents
- Insurance records
- Medical information
- Estate planning documents
- Wills
- Trust documents
- Emergency information
- Other content you choose to upload
Communications
We may collect information when you:
- Contact customer support
- Submit feedback
- Participate in surveys
- Send messages through LifeHub features
- Respond to communications from us
Payment Information
When purchasing subscriptions, billing information is processed through third-party payment processors.
LifeHub may receive information such as:
- Subscription tier
- Transaction status
- Billing dates
- Renewal status
- Purchase history
LifeHub does not store complete credit card numbers on its own systems.
B. Information Collected Automatically
When you use the Services, we may automatically collect certain information.
Device Information
This may include:
- Device type
- Device model
- Operating system
- App version
- Browser type
- IP address
- Language settings
- Mobile carrier
- Device identifiers
- Crash reports
Usage Information
We may collect information regarding:
- Features used
- Screens viewed
- App interactions
- Login activity
- Settings preferences
- Notification interactions
- Service performance metrics
Location Information
If you enable location-sharing features, LifeHub may collect:
- GPS coordinates
- Latitude and longitude
- Location history
- Arrival and departure events
- Place information
- Travel routes
- Geofence activity
Location collection occurs only when appropriate permissions have been granted through your device and account settings.
Motion and Activity Information
Where enabled, we may collect:
- Speed
- Direction of travel
- Device motion
- Accelerometer data
- Gyroscope data
- Driving-related events
- Crash detection signals
C. Information from Other Sources
We may receive information from:
- Family members who invite you to a Circle
- Identity verification providers
- Payment processors
- Analytics providers
- Customer support platforms
- Security and fraud-prevention providers
- Third-party integrations that you authorize
D. Information Derived From Collected Data
We may generate derived information including:
- Family activity summaries
- Scheduling recommendations
- AI-generated insights
- Notification recommendations
- Safety alerts
- Usage analytics
- Service performance metrics
3. Children's Privacy
LifeHub is designed for family use and may be used by minors under the supervision of a parent or legal guardian.
Users under the age of eighteen (18) may only participate through a Family Account managed by a parent or legal guardian.
Where required by law, LifeHub will obtain or verify parental consent before collecting personal information from children.
Parents and legal guardians may:
- Review a child's information;
- Correct a child's information;
- Delete a child's information;
- Withdraw consent; and
- Manage privacy settings associated with a child's account.
LifeHub does not knowingly sell, share for advertising purposes, or monetize personal information belonging to children.
If we learn that we have collected information from a child in violation of applicable law, we will take reasonable steps to delete such information.
Parents who believe their child has provided information without authorization may contact us at:
(888) 912-9103
4. How We Use Information
LifeHub uses personal information to provide, operate, maintain, secure, improve, and develop the Services.
We may use information we collect to:
A. Provide the Services
- Create and manage accounts
- Authenticate users
- Manage Family Accounts and Circles
- Deliver location-sharing functionality
- Provide scheduling and calendar features
- Support task and household management tools
- Store and manage documents and uploaded content
- Deliver notifications and alerts
- Facilitate communication among Circle members
- Provide subscription services and premium features
B. Safety and Emergency Features
We may use information to:
- Detect potential crashes
- Generate SOS notifications
- Deliver emergency-related alerts
- Notify Circle members of safety-related events
- Improve safety-related features
LifeHub does not monitor emergencies in real time and does not provide emergency dispatch services.
C. AI-Powered Features
LifeHub may use information to:
- Generate recommendations
- Assist with scheduling
- Assist with meal planning
- Assist with budgeting
- Assist with organization and planning
- Improve AI-generated outputs
- Personalize user experiences
AI-generated content is intended solely for informational and convenience purposes.
D. Communications
We may use information to:
- Respond to support requests
- Provide customer service
- Deliver account-related notices
- Send subscription and billing notifications
- Notify users of security events
- Inform users of product updates
- Provide service-related announcements
E. Security and Fraud Prevention
We may use information to:
- Protect the Services
- Detect abuse
- Prevent fraud
- Detect suspicious activity
- Investigate security incidents
- Enforce our Terms of Service
- Protect users and LifeHub
F. Product Development and Improvement
We may use information to:
- Analyze feature usage
- Improve performance
- Develop new features
- Conduct internal analytics
- Troubleshoot technical issues
- Improve reliability and user experience
G. Legal Compliance
We may use information to:
- Comply with legal obligations
- Respond to lawful requests
- Protect legal rights
- Resolve disputes
- Enforce agreements
- Defend against claims
5. How We Share Information
LifeHub does not sell personal information, precise location information, family schedules, uploaded documents, or children's information.
LifeHub does not sell personal information to data brokers.
LifeHub does not sell precise location information for advertising purposes.
LifeHub does not license family movement patterns, travel routes, household information, or uploaded document contents to third parties.
A. Sharing Within Your Circle
Certain information may be shared with members of your Circle based on your settings and permissions.
This may include:
- Name
- Profile photo
- Location information
- Arrival and departure notifications
- Tasks and assignments
- Calendar events
- Messages
- Shared documents
- Emergency alerts
- SOS notifications
You control much of the information shared with your Circle through your account settings.
B. Service Providers
We may share information with trusted service providers who assist us in operating the Services.
Examples include:
- Cloud hosting providers
- Payment processors
- Customer support providers
- Analytics providers
- Security providers
- Identity verification providers
- Email and messaging providers
- AI service providers
These providers may access information only as reasonably necessary to perform services on our behalf.
C. Business Transfers
If LifeHub or ProOps Technologies LLC is involved in:
- A merger
- Acquisition
- Sale of assets
- Reorganization
- Bankruptcy proceeding
- Corporate restructuring
information may be transferred as part of the transaction.
Any successor entity will remain subject to obligations substantially consistent with this Privacy Policy unless otherwise disclosed.
D. Legal Requirements
We may disclose information when we reasonably believe disclosure is necessary to:
- Comply with law
- Respond to legal process
- Comply with court orders
- Respond to lawful government requests
- Protect LifeHub's rights
- Protect user safety
- Investigate fraud
- Enforce agreements
E. With Your Consent
We may disclose information when you expressly authorize or direct us to do so.
6. Data Retention
LifeHub retains information for as long as reasonably necessary to:
- Provide the Services;
- Maintain account functionality;
- Comply with legal obligations;
- Resolve disputes;
- Enforce agreements;
- Protect LifeHub and its users; and
- Support legitimate business operations.
Retention periods may vary depending upon:
- The type of information;
- Legal requirements;
- Subscription status;
- User requests; and
- Operational needs.
Account Deletion
When an account is deleted:
- Certain information may be deleted immediately.
- Certain information may remain in backups for a limited period.
- Certain information may be retained where required by law.
- Certain information may be retained to establish legal claims or defenses.
LifeHub does not guarantee immediate deletion of all information.
Document Vault Retention
Users remain responsible for maintaining independent backups of all uploaded content.
Deletion of a document from the Document Vault may not immediately remove all backup copies maintained for operational, security, or disaster recovery purposes.
7. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
- Access personal information;
- Correct inaccurate information;
- Delete personal information;
- Request portability of personal information;
- Restrict certain processing activities;
- Withdraw consent where applicable;
- Object to certain uses of personal information; and
- Appeal privacy-related decisions where required by law.
LifeHub will respond to verified privacy requests in accordance with applicable laws.
Access Requests
You may request a copy of personal information associated with your account.
Correction Requests
You may request correction of inaccurate information.
Deletion Requests
You may request deletion of personal information, subject to legal and operational exceptions.
Verification
LifeHub may require reasonable verification of identity before processing privacy requests.
Non-Discrimination
LifeHub will not discriminate against users for exercising applicable privacy rights.
Privacy requests may be submitted by contacting:
or
(888) 912-9103
8. Security of Your Information
LifeHub takes the protection of personal information seriously and implements commercially reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.
Security measures may include:
- Encryption of data in transit;
- Encryption of data at rest where appropriate;
- Access controls and authentication mechanisms;
- Role-based access restrictions;
- Security monitoring and logging;
- Vulnerability management practices;
- Backup and disaster recovery procedures;
- Vendor security assessments; and
- Incident response procedures.
While we strive to protect personal information, no system, network, device, or method of transmission can be guaranteed to be completely secure.
Accordingly, LifeHub cannot guarantee absolute security and disclaims any warranty that unauthorized access, disclosure, loss, theft, or alteration of information will never occur.
User Responsibilities
You are responsible for:
- Maintaining the confidentiality of your account credentials;
- Using strong passwords;
- Protecting devices used to access the Services;
- Promptly reporting suspected unauthorized access; and
- Keeping your account information current.
9. Security Incidents and Data Breach Notifications
Despite the security measures implemented by LifeHub, no system can be guaranteed to be completely secure.
If LifeHub becomes aware of a security incident, unauthorized access event, data breach, or other event affecting personal information, LifeHub may investigate the incident, take reasonable steps to contain and remediate the issue, and provide notifications as required by applicable law.
The timing, content, and method of any notification will be determined by LifeHub based upon:
- The nature and scope of the incident;
- Applicable legal requirements;
- Law enforcement considerations;
- Security considerations; and
- The availability of accurate information.
LifeHub reserves the right to delay notification where permitted by law, including when notification would impede an investigation, interfere with remediation efforts, or create additional security risks.
Nothing in this Policy shall be construed as an admission of fault, liability, negligence, wrongdoing, or legal responsibility by LifeHub in connection with any security incident.
10. International Users and Cross-Border Data Transfers
LifeHub is operated from the United States.
By accessing or using the Services from outside the United States, you acknowledge that your information may be transferred to, processed in, and stored in the United States or other jurisdictions where LifeHub or its service providers operate.
These jurisdictions may have privacy laws that differ from those of your country of residence.
Where required by law, LifeHub will implement reasonable safeguards designed to protect personal information transferred across borders.
Such safeguards may include:
- Contractual data protection provisions;
- Standard contractual clauses;
- Data processing agreements;
- Security controls; and
- Other lawful transfer mechanisms.
11. Privacy Rights for Texas Residents
If you are a resident of Texas, you may have rights under the Texas Data Privacy and Security Act (TDPSA).
Subject to applicable law, Texas residents may request:
- Access to personal information;
- Correction of inaccurate information;
- Deletion of personal information;
- A copy of personal information in a portable format;
- Information regarding certain processing activities; and
- Opt-out rights relating to certain data processing activities.
LifeHub does not sell personal information or sensitive personal information as those terms are defined under the TDPSA.
Requests may be submitted using the contact information provided in this Privacy Policy.
12. Additional Privacy Rights for California Residents
If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA), California Privacy Rights Act (CPRA), and other applicable California laws.
Subject to applicable law, California residents may have the right to:
- Know what personal information is collected;
- Know how personal information is used;
- Know what personal information is disclosed;
- Request deletion of personal information;
- Request correction of inaccurate information;
- Request access to personal information;
- Request portability of personal information;
- Limit certain uses of sensitive personal information; and
- Exercise rights without discrimination.
Notice Regarding Sale and Sharing
LifeHub does not sell personal information.
LifeHub does not sell precise geolocation information.
LifeHub does not sell information belonging to children.
LifeHub does not sell Document Vault contents.
LifeHub does not sell family activity information.
LifeHub does not knowingly sell or share personal information for cross-context behavioral advertising purposes.
Authorized Agents
Where permitted by law, California residents may designate authorized agents to submit privacy requests on their behalf.
LifeHub may require verification of both the requesting consumer and the authorized agent.
13. Cookies and Similar Technologies
LifeHub may use cookies, software development kits (SDKs), pixels, local storage, log files, analytics tools, and similar technologies to:
- Operate the Services;
- Authenticate users;
- Maintain security;
- Improve performance;
- Remember preferences;
- Analyze usage patterns; and
- Measure service effectiveness.
These technologies may collect information such as:
- Device identifiers;
- Browser information;
- Usage information;
- Session information;
- IP addresses; and
- Application performance metrics.
Users may be able to manage certain cookie preferences through browser settings or device controls.
Disabling certain technologies may affect the functionality of the Services.
14. Third-Party Websites and Services
The Services may contain links to websites, applications, or services operated by third parties.
LifeHub is not responsible for the privacy practices, content, security, or policies of third-party services.
Any information you provide to third parties is governed by their own privacy policies and terms.
We encourage you to review those policies before providing information to third parties.
15. Changes to This Privacy Policy
LifeHub may update this Privacy Policy from time to time.
When changes are made, we will update the "Last Updated" date at the top of this Privacy Policy.
For material changes, LifeHub may provide additional notice through:
- Email;
- In-app notifications;
- Website notices; or
- Other reasonable means.
Continued use of the Services after an updated Privacy Policy becomes effective constitutes acceptance of the revised Privacy Policy.
16. Contact Us
If you have questions, concerns, requests, or complaints regarding this Privacy Policy or LifeHub's privacy practices, please contact:
ProOps Technologies LLC
7901 Blacktail TrailMcKinney, Texas 75070United States
Email: support@golifehub.app
Phone: (888) 912-9103
17. Effective Date
This Privacy Policy is effective as of the date posted by LifeHub and remains in effect until modified or replaced.
The most current version will always be available through the LifeHub website and applications.